Return and exchange rules

Under the Consumer Protection Act, the exchange and return of goods can be carried out within 14 days of the date of purchase, without explanation, provided:

The goods and packaging have the original product appearance;

Availability of a receipt.

The goods were not damaged as a result of misuse.

Please keep the checks.

Exchange and return are not subject to:

Underwear (including bodysuits, swimwear and suspenders);

Perfume and cosmetics;

Accessories (tights, leggings, sock-hosiery, bags, belts, scarves, gloves and mittens);

Books, notebooks and leaf products;

Products of precious and semi-precious metals, as well as jewelry: cufflinks, earrings, hair jewelry.

Exchange and return is possible within 14 days of delivery.

Return to Moscow:

Returns in Moscow are made in our store at 21

Return for residents of Russian regions:

Returns are made by any courier service at - 115054, Moscow, 21 S. Szeceta Street (paid by the buyer).

Return documents:

- a copy of the passport

- copy of the check

- application for a refund