Return and exchange rules
Under the Consumer Protection Act, the exchange and return of goods can be carried out within 14 days of the date of purchase, without explanation, provided:
The goods and packaging have the original product appearance;
Availability of a receipt.
The goods were not damaged as a result of misuse.
Please keep the checks.
Exchange and return are not subject to:
Underwear (including bodysuits, swimwear and suspenders);
Perfume and cosmetics;
Accessories (tights, leggings, sock-hosiery, bags, belts, scarves, gloves and mittens);
Books, notebooks and leaf products;
Products of precious and semi-precious metals, as well as jewelry: cufflinks, earrings, hair jewelry.
Exchange and return is possible within 14 days of delivery.
Return to Moscow:
Returns in Moscow are made in our store at 21
Return for residents of Russian regions:
Returns are made by any courier service at - 115054, Moscow, 21 S. Szeceta Street (paid by the buyer).
- a copy of the passport
- copy of the check
- application for a refund